Knowledge Base
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Frequently Asked Questions
Shoppable Instagram Gallery
12 questions-
504 Internal Server Error?
There are many reasons that can lead to this problem. Please contact AllFetch support team via live chat system or email address: [email protected] for instructions
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How to switch your account?
1. Navigate to https://www.instagram.com/ then switch your account from personal to business one
2. At the Instagram Account section in the Account category, then click Disconnect.
Choose to Continue as if it is the account that you want to connect. Or choose Switch account if you want to change to the other.
Click “Edit Settings”, go to Edit Profile on Instagram home page – Choose “Apps and Website”, then click “Remove”.
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How to check which app plan I am in?
- You can check your plan details including data usage and subscription status in 2 ways
- From the Shopify dashboard > Settings > Billing > Bills
- From the app dashboard> Account > Plans
- You can check your plan details including data usage and subscription status in 2 ways
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How to upgrade/downgrade my current plan?
You can upgrade/ downgrade your current plan by clicking on the Account tab > Plans and re-choose your plan to fit your needs
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Why I have tagged a product on my Shoppable Instagram Gallery but I am not able to view it on Instagram?
Unfortunately, products tagged on your store aren’t be shown on your Instagram. The feature you are asking is supported by Instagram only, it is not a native feature from our app.
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When I click the photos, it takes me directly to Instagram, not to the Product page. How I can tag the products again?
To keep tagging your products, please follow these steps
At your Main page > Instagram Feed Setting section > choose YES/NO in Enable Popup > Click Save then reload your page.
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Does this app compatible with the new IG/FB Graph API?
Yes, our app does works with the new API.
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Can I tag the products to posts shown on your Instagram?
Tagging products will be displayed in our Instagram Feed on your website (please click on Add Slider to StoreFront for instructions) but not on Instagram itself.
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Can I tag products on Instagram photos to make them shoppable?
Yes, you can. We also display points to locate the product to exactly where you want.
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Can I create scrolling IG feeds on each product page?
If your app plan is Advanced and Professional plan, you can add a slider on your product page, which includes all the posts that the product is being tagged in (default setting is now 4 images/ slide).
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Does this app allow me to pick and choose which IG posts to display?
Yes, we support choosing which post to display if you are using Professional plan.
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Does this app slow down my site’s loading time?
No, our app won’t slow down your site.
QuickBooks Online Connector
12 questions-
How to check which app plan I am in?
- You can check your plan details including data usage and subscription status in 2 ways
- From the Shopify dashboard > Settings > Billing > Bills
- From the app dashboard> Account > Plans
- You can check your plan details including data usage and subscription status in 2 ways
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How to upgrade/downgrade my current plan?
You can upgrade/ downgrade your current plan by clicking on the Account tab > Plans and re-choose your plan to fit your needs
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Does QuickBooks Integration app support currency conversion?
No. You will have general currency settings for both Shopify and QuickBooks Online account
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Which account should I link my sales to?
The Sales Income account should be an income/revenue account that will record the sales of products. Often this is an account titled “Sales” or “Sales of Product Income“. However, this is a general use case, and the answer may need to be tailored to your specific company profile.
For further clarity, you may have to reach out to your accountant or QuickBooks Online Support.
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Is shipping taxed?
Yes, shipping in the US will always be taxed.
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How are taxes handled for multiple locations?
If you have two locations in the US and you only have one entered in the Shopify settings, QuickBooks Online will only tax one.
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Does QuickBooks Online support unfulfilled orders?
QuickBooks Online doesn’t support Shopify orders with a “pending payment” status or an order status of “partially fulfilled”.
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Can you do partial refunds in QuickBooks Online?
Yes, the QuickBooks Integration app officially supports partial order refunds. Full order refunds are also supported. All refunds will be created as Refund Receipts in QuickBooks Online.
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Can I link two stores to one QuickBooks Online account?
No, you cannot connect multiple Shopify stores to the same QuickBooks Online account at one time.
Authenticating a second Shopify store to a QuickBooks Online account will cause the first Shopify store to become disconnected from QuickBooks Online.
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Can I import data from QuickBooks to Shopify?
No, at this time, data from QuickBooks Online cannot be transferred into Shopify.
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Can I get an extended trial of Intuit Quickbooks Online?
You would need to work with QuickBooks Support to extend any trials you are currently receiving. We do not offer any type of trial period with our QuickBooks Integration.
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What is the difference between Xero and QuickBooks Online?
Xero is for invoicing, QuickBooks Online is for sales receipts.
Xero Integration
16 questions-
504 Internal Server Error?
There are many reasons that can lead to this problem. Please contact AllFetch support team via live chat system or email address: [email protected] for instructions
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How to check my usage fee?
You can check your plan details including data usage and subscription status by navigating these breadcrumbs
From the Shopify dashboard > Settings > Billing > Bills > Apps > Find out our app and check the information -
How to check which app plan I am in?
- You can check your plan details including data usage and subscription status in 2 ways
- From the Shopify dashboard > Settings > Billing > Bills
- From the app dashboard> Account > Plans
- You can check your plan details including data usage and subscription status in 2 ways
-
How to upgrade/downgrade my current plan?
You can upgrade/ downgrade your current plan by clicking on the Account tab > Plans and re-choose your plan to fit your needs
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Can I get an extended trial?
You would need to work with Xero Support to extend any trials you are currently receiving. We do not offer any type of trial period with our Xero Integration.
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Why can’t I sync all of my previous orders?
Unfortunately, we only support orders up to 3 months old.
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Can I set up the integration so certain products go to a specific account in Xero?
Unfortunately, we don’t support mapping accounts to products.
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What is the difference between Xero and QuickBooks Online?
Xero is for invoicing, QuickBooks Online is for sales receipts.
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How can I change the tax rate default setting?
The tax rate on your Xero Invoices is set to the Account’s tax rate. Specifically, your Sales account
You can set this on Xero by going to Xero > Accounting > Advanced > Chart of accounts > Edit your Sales Account > Select Tax Rate and try again.
- What is a rounding discount?
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What accounts should I link? To which account should I link my sales?
Please reach out to your accountant or contact Xero’s Support.
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Does this app sync Shopify and PayPal fees to Xero?
Unfortunately, our app does not support to sync Shopify and PayPal fees
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Can I separate PayPal payments from Shopify payments?
Yes, definitely. With our Professional plan, you can sync to a different Xero accounts based on payment type or gateway.
- Can I import information from Xero to Shopify?
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Can I import customers and imports from Shopify to Xero?
Yes, visit Export to Xero (section A.2 in users’ guides) for detailed instructions.
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Can I change where the Xero invoice gets created?
No. All we can do is dictate which account to post the item to (income/assets accounts in Xero -> Settings).
Otherwise, please reach out to Xero Support directly.
WhatsApp Chat & Abandoned Cart
3 questions-
How to check which app plan I am in?
- You can check your plan details including data usage and subscription status in 2 ways
- From the Shopify dashboard > Settings > Billing > Bills
- From the app dashboard> Account > Plans
- You can check your plan details including data usage and subscription status in 2 ways
-
How to upgrade/downgrade my current plan?
You can upgrade/ downgrade your current plan by clicking on the Account tab > Plans and re-choose your plan to fit your needs
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Is AllFetch Whatsapp Chat & Notification app GDPR friendly?
- GDPR is primarily concerned with personal data, saying that an EU citizen owns the right to their data. In WhatsApp Chat Button, we do not store identifiable information about any of your store visitors. We don’t capture information like their phone number, or anything at all that is identifiable.
- Any information that we gain access to about your store, and therefore your customers is always owned by the merchant. When a merchant deletes our app, we delete all information that we get from the store.